Resume

YAN JIA

21608 BankBarn TER

Ashburn, VA 20148

703-935-9813

EDUCATION

Master of Data Analytics Engineering

George Mason University, Fairfax, VA Expected Jan 2017

Bachelor of Human Resource Management

Zhejiang University, Hangzhou, China Jun 2015

MASTER COURSES

SKILLS

JAVA, R,

Frontline Solvers, Tableau

quickly learner

effective communication skills

good presentation skills

EXPERIENCE

NJSTAR Company Limited, Hefei, China Jan 2012 – Apr 2013

Office Manager

Administration Work

Took responsible for the implementation of enterprise policies, and assisted the President drafting or revising the enterprise management system, department rules and regulations
Arranged, organized and participated in weekly meetings, including marketing department weekly／quarterly meetings, and assisted marketing manager complete KPI work, and motivated sales reach goals
Supervised the implementation of weekly meetings resolutions, checked staff performance, feed backed weekly staff work to the President and department managers
Assisted do Communication and coordination between different departments, especially between marketing department and construction department
Arranged the training courses for marketing department and construction department, and arranged reception work with training experts
Organized enterprise activities regularly, and arranged various daily reception work
Maintained the good relationship with government departments, relevant vendors, manufactories, and Anhui Air-conditioning Industry Association,
Assisted the President and marketing manager to construct good corporate image, including coordinate related departments to solve business crises/enterprise crises
made the office’s annual, quarterly, and monthly work plan and goal, and organized the implementation
Budgeted office supplies procurement plan, audited and controlled office and reception costs
Incented, and assessed General Office Clerk performance

HR Work

made and adjusted human resources planning, mainly based on marketing department performance
recruited and interviewed potential employees with department managers and the president
formulated job description / employee handbook, modified the personnel system, Including the employee handbook, the company recruitment system, performance appraisal system, training system, employees’ attendance system, etc
processed employee’s departure formalities, dismissal, resignation, etc

ACCOMPLISHMENT

Modified and perfected the enterprise culture brochure, based on enterprise history and the high level leaders’ strategies; cooperated with web site planner, implemented enterprise culture construction and publicity work.
Adjusted staff office areas, cleared a room as new VIP reception room
Cooperated with the construction department managers, developed commercial air conditioning installation guide; according to market demand, modified the commission standard construction personnel, and formulated and organized the construction professional training
Organized marketing department document management, filed the customer data as the first time of 20 years do this work in the company, built and implemented after-sales return visit process
Assisted the marketing manager, launched planning Anhui Air – conditioning Industry Association work, including site selection, socialization with qualified enterprises’ presidents
Improved in the key words of the job description sites, increased the probability of being search, supplemented the sales talent pool

Hefei Yisaite Commerce Management Corporation Limited Oct. 2010 – Jan. 2012

Customer Service Executive

Inspected the price change permission of every store, document permission files; operated ERP to assist stores update items (new furniture and home decorations)
Handled entry and departure formalities of each furniture store employees in the Mall
Resolved product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selected and explained the best solution to solve the problem; expedited correction or adjustment; followed up to ensure resolution
Trained English on weekly marketing department meetings
Took responsible for reception services and randomly assigned roles of promotion activities.

Beijing Kunyuhengcheng commercial company limited Dec 2009 – Oct 2010

Administrative assistant Inter.

Yan Jia